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FLAvoice Telco

FLAvoice Telco is a solution for PBXs hosted in the cloud, recommended for Telcos and Cloud PBX Providers, with many functionalities: call accounting, automatic attendant and voice mail, all with the special touch created specifically for the hospitality industry like Wake-up, Minibar, Room Status, Weather Forecast, Alert & Evacuation etc. and, of course, integration with main PMS softwares used by hotels worldwide.

Cost (Pay-Per-Use)
Your company only pays when there is a guest checked-in at the hotel. It’s that simple, no matter how many hotels, simultaneous channels, mailboxes etc.

Monitoring and alarms via SNMP (SNMPv1, SNMPv2 and Secure SNMPv3)
Via SNMP you can monitor the main parameters of FLAvoice, as well as be automatically informed about anomalies in the system.

Faster PBX programming
The new PBX programming interface (for guest check-in and check-out) is now up to 50 times faster.

Room Disinfection Monitoring
FLAvoice Telco automatically notifies the guest whenever their room has been disinfected.

Embedded Call Accounting
FLAvoice Telco software provides embedded call accounting for all extensions (including administrative and guests’ extensions), integrated with the PMS, without the need of installing any external call accounting software. In addition to reducing computer requirements, the entire setup becomes much simpler.

Unlimited number of simultaneous voice channels
The solution can contain as many simultaneous voice channels as needed to cater for hotels of all sizes.

Support to extensions with up to 20 digits
FLAvoice Telco supports up to 20-digit user extensions, which is critical when used by cloud PBX providers.

Multi-Tenant
FLAvoice Telco can be used by cloud-based PBX providers, serving multiple end-users at the same time, including integration with PMSs in the hotels. And there is no limit to the number of tenants.

Take My Tray
Once a guest has completed their meal, they simply dial a number on the telephone to automatically notify hotel staff their tray is ready for retrieval. Our intuitive dashboard, accessible any web browser, displays tray location and status.

Scalabitity
FLAvoice Telco is scalable. This way your company can serve as many hotels as needed, growing as your customer base grows.

Audio files
Audio files can be changed at any time using the menu options, thus eliminating the need for hiring specialized support staff.


The software is multilingual with different accents, and comes with the following languages (with no additional cost):

  • English
  • French
  • German
  • Portuguese
  • Spanish

Additional languages and/or accents can be purchased separately.

Typical Usage
Automatic answering allows callers to enter the extension for the person they wish to speak to, enter an option from the menu, or wait to be automatically transferred to the company’s reception

Automatic Answering allows for different menus for each voice channel, whether that is for simple, 1-level navigation or multiple navigation through sub-levels, which means that a single product can serve the needs of more than one company.

Calls not answered at the extension can be automatically routed to other extensions or the voicemail of the destination extension

There is no limit to the number of personal greetings users can have, and they can choose different ones for different times of day or dates. In other words, users are free to simply and conveniently choose the right personal greeting when they need to travel or are otherwise away from the office.

Users can be advised of new messages in their voicemail in a variety of ways:

  • a Message Waiting Indicator on their telephone
  • their extension can ring
  • call to their cellular phone
  • by email, with the message attached

There is also a wide variety of hotel features, all multi-languages, including:

  • Automatic wake-up with alarms and reports on the failure, able to sustain high demand, able to sustain high demand. Unlike other systems that simply ring the phone, a custom wake-up greeting is played when the guest answers, and current time and weather forecast may be presented. This greeting can be changed daily if desired. Guests can even specify snooze after the initial wake-up call.
  • Room status with voice feedback
  • Minibar with voice feedback
  • Weather forecast
  • Alert and Evacuation via the telephone/li>
  • Unlock extensions at check-in.
  • Blocking extensions at check-out
  • Integration with PMS using a single interface
  • etc.

Call accounting accepts charging rules defined by the Hotel itself as well as implements the official rules of the telephone companies. In this way, not only the calls of the guests are charged and sent to the PMS, but also the administrative extensions of the hotel become priced.

PMS Integration
Software can be integrated with the main PMS on the market, including:

  • Agilysys rGuest Stay
  • Agilysys Visual One
  • APP Sistemas
  • ASI FrontDesk
  • AutoClerk MyHMS
  • Bematech CMNet Hotal Full (MS SQL Server)
  • Bematech CMNet Hotal Full (Oracle)
  • Bematech CMNet Hotal Full (web service)
  • Booking Center MyPMS
  • Carsoft
  • Cenium PMS
  • CheckIn Nethotel
  • Cimso Innkeeper
  • Club Intrawest RCC
  • CMNet (MS SQL Server)
  • CMNet (Oracle)
  • CommControl
  • Consolidated Resorts Cornerstone
  • Desbravador
  • Engenho
  • Execu/Tech Systems HOTEL Premium
  • FOLS
  • FrontVilla
  • Guestline Guestline
  • Guestline RezLynx
  • Host PMS
  • Hotel Software Systems (HSS) FrontClerk 2000
  • HOTELLO
  • Hotelogix PMS
  • HTNG
  • Hyatt Vacation Ownership
  • iHotelligence
  • IndexSys
  • Infor Starlight
  • InHotel
  • INNClient Server System (ICSS) ATRIUM
  • INNfinity Hospitality Systems INNfinity
  • INNfinity Hospitality Systems INNfinity Lite
  • innRoad
  • Integra InHotel
  • Intercontinental Hotels Group (IHG)
  • IQware
  • LogiSoft Computer Systems LogiSoft PHMS (Positive Hotel Management System)
  • Maestro PMS
  • MAiS Information Systems Fidelity
  • Micros Fidelio
  • Millenium Soft Othello
  • MultiSystems MSI CloudPM
  • Newhotel Cloud PMS
  • Newhotel PMS
  • Nortel Meridian 1 PMSI
  • NOVEXSYS
  • OCL Volux
  • ONETECH Solution
  • OnQ RS232C
  • Opera Cloud PMS
  • Opera PMS
  • PC Systems
  • pHoTon
  • QuoHotel
  • ResortSuite
  • RezStream RezStream Professional
  • RMS
  • RSI International RoomKey Express
  • RSI International RoomKey
  • Sabre Hospitality Solutions SynXis Property Manager
  • SIHOT
  • Simple Hotel
  • Skyware Systems
  • Softbrands
  • SpringerMiller Systems ATRIO
  • StayNTouch Rover
  • Synergex International Corporation RCC
  • Systems Products International SPI Win
  • TCA Innsist
  • Totvs
  • Ventana
  • Wyndham Vacation Ownership Focus

    • In case the PMS is not listed above please contact Global BHS: all new integrations are made free of charge.

    Operation also without PMS
    If the hotel does not have PMS, Global BHS provides an application for free to specify check-in, check-out and room moves.

    See here the presentation of the software in English.

    Compatible PBXs