FLAvoice
FLAvoice is a solution for PBXs in hotels with many functionalities: call accounting, answering calls, presenting an options menu, directing calls, recording voice messages, all with the special touch of options created specifically for the hospitality industry like Wake-up, Minibar, Room Status, Weather Forecast, Alert & Evacuation etc. and, of course, integration with main PMS softwares used by hotels worldwide.
See here the presentation of the software in English.
If you are a reseller, get your online quotation.
Some features may depend on the PBX model and/or the PMS model. Therefore, we recommend that you consult us to find out about the availability of the features that interest you.
Web Interface
NEW Through the responsive web interface, it is possible to block and unblock PBX extensions, turn on and off automatic wake-up calls, convert text messages intended for the guests into messages in their mailbox, activate Do Not Disturb on the PBX as well as important reports, such as result of guest wake-up calls.
Room Disinfection Monitoring
NEW FLAvoice automatically notifies the guests whenever their room have been disinfected.
Alarms and Reports of wake-up calls
NEW All wake-up calls (answered, postponed and, especially, unanswered calls) generate records (logs) whose reports can be issued manually and can also be automatically sent via e-mail at pre-configured times. And for unanswered calls, FLAvoice can be configured to send alarm to the hotel in real time, so that the reason for the non-answer can be verified.
Call recording with automatic transcription
NEW For select PBXs, FLAvoice allows the recording of calls (incoming and outgoing), transcribing them automatically. The text with the transcript and the audio file of the call can be automatically sent to the user’s e-mail.
Support for extensions of multiple hotels on the same PBX
NEW For select PMSs, FLAvoice works in topologies where a single PBX contains extensions from multiple hotels simultaneously.
Support for High Availability PBX topologies
NEW FLAvoice can be used in hotels where the PBX has been installed in a High Availability (HA) topology, automatically changing the registration of its voice channels to the spare PBX if the main one fails.
Monitoring and alarms via SNMP (SNMPv1, SNMPv2 and Secure SNMPv3)
Via SNMP you can monitor the main parameters of FLAvoice, as well as be automatically informed about anomalies in the system.
Faster PBX programming
The new PBX programming interface (for guest check-in and check-out) is now up to 50 times faster.
Embedded Call Accounting
FLAvoice software provides embedded call accounting for all extensions (including administrative and guests’ extensions), integrated with the PMS, without the need of installing any external call accounting software. In addition to reducing computer requirements, the entire setup becomes much simpler.
Unlimited number of simultaneous voice channels
The solution can contain as many simultaneous voice channels as needed to cater for hotels of all sizes.
Support to extensions with up to 20 digits
FLAvoice supports up to 20-digit user extensions, which is critical when used by cloud PBX providers.
Alert about Emergency Calls (Keri’s Law)
FLAvoice software can monitor if any call to an emergency number has been made and sends alarms via phone, e-mail and printer.
Multi-Tenant
FLAvoice can be used by cloud-based PABX providers, serving multiple end-users at the same time, including integration with PMSs in the hotels. And there is no limit to the number of tenants.
Apps for mobile and desk phones
Global BHS has developed a series of apps for desktops and mobile phones that facilitate and extend the use of FLAvoice.
You provide the computer
Software FLAvoice requires a single computer with Windows: so you do not need to purchase a computer for each software!
And … there is no limit to the number of voice mailboxes.
Audio files can be changed at any time using the menu options, thus eliminating the need for hiring specialized support staff.
The software is multilingual with different accents, and comes with the following languages (with no additional cost):
- English
- French
- German
- Portuguese
- Spanish
Additional languages and/or accents can be purchased separately.
Typical Usage
Automatic answering allows callers to enter the extension for the person they wish to speak to, enter an option from the menu, or wait to be automatically transferred to the company’s reception
Automatic Answering allows for different menus for each voice channel, whether that is for simple, 1-level navigation or multiple navigation through sub-levels, which means that a single product can serve the needs of more than one company.
Calls not answered at the extension can be automatically routed to other extensions or the voicemail of the destination extension
There is no limit to the number of personal greetings users can have, and they can choose different ones for different times of day or dates. In other words, users are free to simply and conveniently choose the right personal greeting when they need to travel or are otherwise away from the office.
Users can be advised of new messages in their voicemail in a variety of ways:
- a Message Waiting Indicator on their telephone
- their extension can ring
- call to their cellular phone
- by email, with the message attached
There is also a wide variety of hotel features, all multi-languages, including:
- Automatic wake-up with alarms and reports on the failure, able to sustain high demand, able to sustain high demand. Unlike other systems that simply ring the phone, a custom wake-up greeting is played when the guest answers, and current time and weather forecast may be presented. This greeting can be changed daily if desired. Guests can even specify snooze after the initial wake-up call.
- Room status with voice feedback
- Minibar with voice feedback
- Weather forecast
- Alert and Evacuation via the telephone/li>
- Monitoring of housekeepers performance, with reports
- Unlock extensions at check-in.
- Blocking extensions at check-out
- Integration with PMS using a single interface
- etc.
Call accounting accepts charging rules defined by the Hotel itself as well as implements the official rules of the telephone companies. In this way, not only the calls of the guests are charged and sent to the PMS, but also the administrative extensions of the hotel become priced.
Free apps for desk phones
2 free aps are provided for desk phones (consult us about currently supported models):
- PMS: indicated for hotels that do not have PMS, allowing communication between PMS, FLAvoice and the PABX, being able to provide the facilities of Check-in, Check-Out, Room Transfer, Do Not Disturb in the PBX and Call Accounting Reports.
- Wake-Up Call: indicated for hotels that do not have PMS or whose PMS does not have a Wake-Up interface, and can provide the facilities of Turning on/off a guest’s wake-up call, Turning on/off a group wake-up call and Wake-up calls Reports.
PMS Integration
FLAvoice allows integration with the PMS using only 1 single interface on the PMS side, which dramatically reduces costs with PMS.
FLAvoice can be integrated with the main PMSs on the market, including:
-
- Above Property
- Agilysys rGuest Stay
- Agilysys Visual One
- APP Sistemas
- ASI FrontDesk
- AutoClerk MyHMS
- Bematech CMNet Hotal Full (MS SQL Server)
- Bematech CMNet Hotal Full (Oracle)
- Bematech CMNet Hotal Full (web service)
- Booking Center MyPMS
- Carsoft
- Cenium PMS
- CheckIn Nethotel
- Chorum PMS
- Cimso Innkeeper
- Club Intrawest RCC
- CMNet (DBF)
- CMNet (MS SQL Server)
- CMNet (Oracle)
- CommControl
- Consolidated Resorts Cornerstone
- Desbravador
- Engenho
- Execu/Tech Systems HOTEL Premium
- FOLS
- FrontVilla
- Guestline Guestline
- Guestline RezLynx
- Host PMS
- Hotel Software Systems (HSS) FrontClerk 2000
- HOTELLO
- Hotelogix PMS
- HTNG
- Hyatt Vacation Ownership
- iHotelligence
- IndexSys
- Infor HMS
- Infor Starlight
- InHotel
- INNClient Server System (ICSS) ATRIUM
- INNfinity Hospitality Systems INNfinity
- INNfinity Hospitality Systems INNfinity Lite
- INNkeeper
- innRoad
- Integra InHotel
- Intercontinental Hotels Group (IHG)
- IQware
- LogiSoft PHMS
- Maestro PMS
- MAiS Information Systems Fidelity
- Megasys
- Micros Fidelio
- Millenium Soft Othello
- MultiSystems MSI CloudPM
- Newhotel Cloud PMS
- Newhotel PMS
- Nortel Meridian 1 PMSI
- NOVEXSYS
- OCL Volux
- ONETECH Solution
- OnQ RS232C
- Opera Cloud PMS
- Opera PMS
- PC Systems
- pHoTon
- Pueblo Bonito
- QuoHotel
- RCC
- ResortSuite
- RezStream Professional
- RMS
- RoomKeyPMS
- RSI International RoomKey
- RSI International RoomKey Express
- SAHM
- SIHOT
- Simple Hotel
- Skyware Systems
- Softbrands
- SpringerMiller Systems ATRIO
- StayNTouch Rover
- Synergex International Corporation RCC
- SynXis Property Manager
- Systems Products International SPI Win
- TCA Innsist
- TimeShareWare
- Totvs
- Ventana
- Wyndham Vacation Ownership Focus
In case your PMS is not listed above please contact Global BHS: all new integrations are made free of charge.
Operation also without PMS
If the hotel does not have PMS, Global BHS provides an application for free to specify check-in, check-out and room moves.
PBX Connection
Connection to the PBX can be done through SIP extensions or FXO interfaces (for voice).
Module Availability
The software is modular, which means that you only pay for what you really need.
Please contact us before purchasing your product as some features are dependent on the PBX model.
Third-party software installation
FLAvoice has been tested and certified by Global BHS to be used exclusively with softwares pre-installed by Global BHS.
One should not install third-party software not approved by Global BHS at risk of system failure.
Main Characteristics
Compatible PBXs Audio TextAutomated AttendantAutomatic Configuration via InternetAutomatic Wake-UpContext-sensitive Multi-language DocumentationEmbedded Call AccountingExpress Check-out via TelephoneExpress Recovery via CloudFax ServerIntegration with E-mailIntegration with PMSInternet BillingAutomated MaintenanceMinibarMinimum System RequirementsMonitoring via NetworkMulti-countries VersionMulti-language and Multi-accentMusic-On-HoldPBX ProgrammingPre-paid TelephonyProgramming via E-mailRedundancy in SIP ConnectionsRemote Updates and ExpansionsRequirements of PBXRoom StatusSecurity ModuleTelemonitoringTimeVoice Connections to the PBXVoice MailWeather Forecast
Alert & Evacuation
- Enables automatic warning alerts and evacuation instructions, by telephone, by sending pre-recorded messages.
- Messages can be recorded by the hotel at any time.
Audio text
- Presents text messages, via voice, returning or not to the main menu, listing the attractions of the evening, the activities of the next day, the theatrical plays in the region etc.
- Messages are presented in the language of the guest.
Automated Attendant
- Answers incoming calls
- Presents options menu and allows the apartment (or extension) to which one wished to talk to to be chosen.
- In case that the chosen extension (or apartment) already has a direct number, tells the caller that it can be reached directly the next time.
- Fornece estatísticas sobre a quantidade de ligações escolhidas e número de vezes que um ramal (ou opção de menu) foi escolhido.
- Provides statistics on the number of calls received and the number of times an extension (or menu option) was chosen.
- Accepts pulse (decadic) and tone (MF) dialings.
Automatic Configuration via Internet
- In order to standardize and facilitate installation in scale, the software has Informatec mechanism of self-configuration via the Internet.
- hus, the deployment administrator creates the settings centrally, and they are automatically assumed by the system when they are activated for the first time./li>
Automatic Wake-Up
- Automated wakeup call function frees up more time for the reception.
- Each guest can use their telephone to program their wakeup call time, with a confirmation heard in the language of their choice.
- Reception can program a wakeup call to be placed to a group of extensions.
- The wake-up call will be placed to the respective extension at the time set by the guest, in the language of their choice.
- Should the guest not wake up, the system will try again. If the guest still does not wake up, the system will advise reception to send a messenger to their room.
- If guests do not wish to program the wakeup call personally, they can ask reception to do so.
- Should the system fail, a list of all the extensions with wakeup calls programed is automatically generated, so that reception can send messengers.
- Wake-up calls can be set to be placed at the same time the next day, for the convenience of guests who like to wake up at the same time each day.
- The system can be integrated with any hotel software, so that it can be controlled to place a wakeup call for any guest.
- Can be turned on for any day/hour in the future or automatically determine the day closest to the set time.
Context-sensitive Multi-language Documentation
• Should you have any questions about how to use a certain Informatec UMB facility, or about configuration issues, there is a full, context-sensitive help system available online.
• All you need to do is type a single key while on the screen you have a question about, or consult the index, available in:
English
Spanish
PortugueseEmbedded Call Accounting
- Embedded hospitality call accounting, which does not require the installation of an external call accounting.
- Integrated to the PMS for automatic posting of the telephone calls made by the extensions of guests and events.
Express Check-out via Telephone
- Allows the guest to the check-out directly via phone.
- May be presented, in the language of the guest, information on total bill and discrimination of items that comprise it.
- Guest can also be instructed to attend the reception if needed.
Express Recovery via Cloud
- All the configuration parameters are automatically stored, including voice and fax messages, in the Informatec Cloud (or a network hard drive).
- Should reinstallation on another computer be required, the recovery of previously saved data is automatic and does not require any software reconfiguration.
Fax Server
• Allows users to send faxes directly from their computers
• Interfaces:
• email
• web browser
• machine to machine
• Single or multiple destinations
• Optimized sending time
• Sending authorization
• Visualization of faxes sent
• Monitoring of the sent fax state
• Documents that can be sent:
• MS Office
• PDF
• HTML
• images
• texts
Integration with E-mail
• Users can be alerted by email about messages in their inbox
• Emails can contain the caller’s name and telephone number in the subject line
• Emails can contain the following attachments:
• voice message (MP3 or wave)
• Replying to emails alerts that the message was heard
• Email text is configurable and presented in the voicemail language
• Protocols: SMTP, IMAP and Lotus Notes (v.6 to 8)
• Cryptography: SSL/TLS
Integration with PMS
Allows for information exchange between the PMS and Informatec products, e.g.:
• Guest check-in/out with or without automatic extension approval by the PABX
• Minibar consumption
• Room Status
• Telephone use
• Internet use
• Express Check-out on the telephone
Internet Billing
- Internet usage billing, integrated to the PMS, local ou centralized.
- Allows different billing based on time of usage and/ou data traffic.
Automated Maintenance
• Automatic removal of oldmessages
• Automatic network backup:
• voice messages
• databases
• Drive mapping maintained automatically
• Log archives
Minibar
- Housekeeping can list minibar consumption on the telephone.
- Housekeeping will receive voice feedback, including product names, to avoid operational errors. For example, the housekeeper hears "you registered the launch of 1 bottle of sparkling water".
- The codes and quantities of the products consumed are automatically forwarded to the PMS to be added to the guest’s final bill.
- The sound files with the product names can be recorded by the hotel at any time.
Minimum System Requirements
- Intel Core i7 or higher
- 8 GB RAM or more
- 250 GB SSD or more
- monitor with resolution of 1280x1024 or more
- Windows: 10 Pro or 11 or Server 2019 or Server 2022 (64 bits)
Monitoring via Network
- Along with the software, an application is available for free that can be run on a network to monitor the product's functionality.
- With it it is possible to monitor the operation of each of the product's voice channels, as well as several other equipment and modules, such as servers.
Multi-countries Version
• Software is presented in international versions:
Argentina
Belize
Bolívia
Chile
Colombia
Costa Rica
Dominican Republic
Ecuador
El Salvador
England
France
Germany
Guatelama
Honduras
Mexico
Nicaragua
Panama
Paraguai
Peru
Portugal
Uruguay
USA
Venezuela
Multi-language and Multi-accent
• 5 spoken languages ares standard on the product:
english
spanish
portuguese
french and
german
• Additional languages, or accents, may be purchased separately:
argentinian spanish
chilean spanish
peruvian spanish
british english
canadian french
etc...Music-On-Hold
• Music is available when waiting to connect to the PABX, from the UMB software computer
• Music is grouped in Lists
• Lists can be changed via email (including songs): useful to change messages in different branches at the same time
• No limit to the number of songs
• Audio files:
• MP3
• wave
• vox
• Uses the audio out connection from the computer connected to the PABX
PBX Programming
• UMB Hotel Informatec ecan program the PABX, for example, to unblock the extension when a guest checks in, show a guest’s name when he calls reception, assign DID number (Direct Inward Dialing) to the extension etc., through:
SSH or
Telnet or
Web service or
Serial interfacePre-paid Telephony
- Allows phone calls to be released from pre-existing credits.
- The value of each call is calculated according to the number dialed.
- If the connection is disconnected before all credits have been consumed, credit balance is automatically updated.
- If credits expire during the connection it is automatically terminated.
Programming via E-mail
• Emails can be used to/for:
• change voice files (except for system ones)
• consult the database
• database changes
• register the caller’s number
• Confirmation is also sent by email
Redundancy in SIP Connections
- Whenever the connection to the PBX is done via SIP, it is possible to automatically register to a second PBX (redundancy) in case of failure of the main PBX.
- As soon as the main PBX returns to operate, reconnection to it is automatic.
Remote Updates and Expansions
- To upgrade or expand UMB software just download the new version from the internet or if you prefer, use the updater from the DVD and enter the update password: the software is updated, including databases and sound files system (in all available languages), automatically.
Requirements of PBX
• Physical connection via:
• analog extensions or
• SIP extensions
• Integration via:
• DTMF or
• Serial or
• SIP parameters or
• TCP/IP
Room Status
- Housekeeping indicates the need for maintenance, a missing item or the room status using the telephone.
- Housekeeping will receive voice feedback to avoid operational errors. For example, the housekeeper hears "you have registered the room as Clean and Occupied".
- The room status is automatically forwarded to the PMS.
- The sound files with the possible room status messages can be recorded by the hotel at any time.
- Unlimited number of status codes.
- Measurement of the performance of the maids in the cleaning of the rooms.
- Guest notification after room disinfection.
Security Module
• Passwords encrypted
• Messages compressed
• Passwords:
• password expiry date
• deactivation of the voicemail upon multiple failed access attempts
• Validation of security when passwords are created
• Alerts:
• unauthorized voicemail access attempt
• expired password
Telemonitoring
- PCDUO Hotel Informatec can be telemonitored, based on a monthly subscription, so that anomalies, such as an extension cable coming loose, the HD being almost full, guests not answering the wakeup call, 100% channel occupation, etc., can be detected immediately.
- This is done without requiring a direct external connection to the computer, thus avoiding compromising the security of the data network.
Clock
- Presents the current time, in the guest's language.
Voice Connections to the PBX
Voice
SIP (TCP or UDP) Voicemail
- No limit on mailboxes.
- Auto log in: when the user calls from his mobile phone, UMB recognizes the mobile phone number, automatically logs in into his mailbox and bypasses the password.
- Self-creation of guest mailboxes.
- Receives messages for apartments and administrative extensions when the extension does not answer or is busy.
- Signals, through the LED on the phone, when there is at least one message for the extension or the signaling can be done by touching the phone. If the guest answers, he will be informed in his language that the call is from Voice Mail and that there are new messages.
- The guest can listen to his messages from any hotel phone.
- The system maintains the total confidentiality of each guest's messages.
- The guest can receive messages via cell phone.
- Guest extensions are treated differently from administrative, transit and service extensions.
- Administrative extensions can listen to your messages directly via the computer network and / or the internet, being warned about the existence of messages in their mailboxes via extension, external phone (cell phone) or e-mail.
- The system can be configured so that the guest, when in his apartment, does not need to enter a password to listen to messages.
- The system can be integrated with the main hotel software on the market.
- Performs automatic backups of mailbox databases and messages.
- Integration with PABX central can be done via in-band (MF) or out-of-band (serial interface) signaling.
Weather Forecast
• Allows current weather conditions and the weather forecast for the day to be heard.
• Refined to work in more cities and countries, and can be updated automatically through the internet, or manually.
• The weather forecast can be set for the system in 3 ways:
• through external hotel software (PMS)
• through the Voice Center configuration screen
• through a prerecorded voice file.
